Customer Service Advisor

At Monkhouse "service is everything" and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season our team expands to 40 to ensure we provide the best service to our customers.

Practically, this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays.

• Experience in using Microsoft Outlook and Excel.


• Excellent attention to detail.


• Well organised with excellent time management skills.


• Ability to deal with inbound & outbound telephone calls.


• Ability to prioritise workload.


• Professional and enthusiastic manner.


• Able to work calmly under pressure.

• Excellent verbal and written communication skills


• A 'can do' attitude


• Always striving to improve and upskill


• A team player


• Ability to adapt and take on other responsibilities when necessary


• An eye for detail when inputting data

We have two vacancies to fill.

Our first vacancy is a full time position at 40 hours per week from 08:30am to 05:00pm Monday to Friday. Weekend availability is only required during our peak season (July to September) and is dependent on the volume of work.

Our second vacancy is a part time position for 25 hours per week, Monday to Friday, with some flexibility with the working hours, plus the same terms as above for our peak season.

We do offer set days to work remotely outside of our peak season, October to April.

We are based in the lovely area of Altrincham, in a modern office with free parking and in walking distance of local shops and public transport.

Immediately!

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us, that we will ensure we deliver on our sustainability objectives.

1. Switch off lights when the space is not being used.


2. Switch off computers at the end of every day.


3. If possible, avoid bringing in one use plastic water bottles.


4. Only fill the kettle for the number of cups of hot drinks you make.


5. Dispose of waste responsibly by using our recycling processes.

Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. Monkhouse works alongside Banner Ltd which is B Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.