Customer Service Advisor

We're instantprint - the UK's largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team.

You will be at the heart of our customer service and experience, guiding small businesses through the online print buying journey and providing recommendations, and answering queries over the phone, email, and online chat. We are looking for professional, friendly, and approachable customer service advisors who can maximise client spending and offer a world class experience.

We work hard, with pace and passion but we have a good laugh and don't take ourselves too seriously. We are a fast paced and supportive team who get a kick out of helping customers buy print that makes them look amazing.

About the position

• This position is office based 5 days a week at our office in Manvers, Rotherham.
• Monday to Friday, 40 hours a week between 9am to 6.30pm on a rotating shift, also working 1 Saturday shift (4 hours) every 5 weeks - paid as overtime.
• Starting salary: £28,000. with regular pay reviews and the potential to increase earnings based on performance up to £34,646.00.

The Role

• Answering client calls, chats, and emails in a manner that delivers world class customer service.
• Helping customers navigate through the order process of our website; making every point of the journey as easy as possible.
• Influence sales through service. Providing a world class client experience will keep our clients coming back.
• Contacting areas of production, studio, sales, or marketing to assist with any client order.
• Share customer recommendations with the wider instantprint team.
• Using client feedback and collaborating with other departments to improve the client journey.

Skills Required

• Previous experience of working within a customer facing environment
• The ability to work under pressure to deadlines, whilst still working with precision and a high level of attention to detail
• A confident communicator, both face to face, over the phone, and via email
• The ability to work independently and have a proactive attitude.
• A desire to improve on your own knowledge.
• You will be a team player and complement our Client Services team.
• Effective management of your own time to deliver efficiency and effectiveness.
• High levels of accountability
• Excellent IT, Communication, and Presentation skills

Why Join the Bluetree Team?

At Bluetree Group, we don't just print; we innovate. We believe in investing in the people who make our success possible. Here's how we look after you:

• Health First: Access to a marketing leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support.
• Family Support: Enhanced maternity, paternity and adoption packages to support your life outside of work.
• Rest & Recharge: 22 days annual leave (plus Bank Holidays), with a 'Length of Service' program that earns you more days the longer you stay.
• Social: From regular team socials to our legendary annual Summer and Christmas Parties, plus biennial Long Service celebrations; we know how to celebrate success.
• Financial Wellness: Enrolment in our company pension scheme.
• Rewards: Access to various discounts via Bluetree Rewards, weekend break giveaways, and long-service gifts to mark your milestones, starting from year 1!
• Career Development: We champion personal development with a wide range of internal and external training opportunities available.
• Fitness: Save on a new bike with our Cycle to Work scheme, or join or weekly football team to burn off some steam!
• Daily Comforts: Fuel your day with free fruit, snacks, and beverages in our modern canteen.
• Easy Commute: Free onsite parking at our state of the art facility. We are also ideally located for public transport, just minutes from Mexborough, Swinton, and Wombwell train stations.

About Bluetree Group

We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK's largest online printer. Based in Wath Upon Dearne (conveniently located near Sheffield, Rotherham, Barnsley, and Doncaster), our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you'll realize that our people are central to everything we do.

Ready to grow with us?

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