Customer Service Advisor

• Scheduling Administrator
• Duration - 4 months
• Rate: £14.00 p/h + £2.04 p/h holiday pay
• Location: Hampshire, GU14 7DL - office-based 5 days per week

We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.

Key Responsibilities

• Use the Remedy ticketing system to manage and update customer cases.
• Schedule engineers to visit customer properties to replace routers.
• Make outbound calls to customers to confirm availability and arrange suitable appointment times.
• Liaise between customers and field engineers to ensure smooth and timely job completion.
• Update records accurately and maintain clear communication with the wider project team.

Requirements

• Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
• Confident telephone manner and strong interpersonal skills.
• Ability to work in a fast paced, high volume environment.
• Experience using ticketing or scheduling tools - Remedy experience preferred.
• Strong organisational and time management skills.

Additional Information

• Majority of the work involves outbound calling to customers.
• Full training will be provided on project-specific systems and processes.
• This role may involve shift work depending on project demands.

For more information on this role, please contact Scarlet Wilson.