Customer Service Advisor

Salary:£27,976 per annum

Location: Glasgow

We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Glasgow office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential.

Full time position: Monday to Friday, 40 hours per week. Salary £27,976 per annum, paid weekly.

Job Activities

• Welcome, with warmth, inbound calls from new and established customers across multiple communication platforms
• Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
• Proactively and confidently handle high call volumes and orders
• Deal with invoice queries skillfully and efficiently
• Accurately create, record and schedule orders/services onto bespoke IT systems
• Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function
• Have a professional approach to change and receive constructive feedback
• Have a mature and self confident approach to work

Knowledge and Skills Required

• Have an impeccable telephone manner with good listening skills
• Exceptional attention to detail is paramount
• Display good IT skills and ability to type
• Be an admirable team player with exemplary organisational skills
• Be self motivated and use your own initiative
• Have good knowledge and experience of all Microsoft packages
• Show competency towards multi tasking and an impassive approach in a demanding environment

What We Offer

• Weekly pay with a competitive salary
• Full training and development provided
• Career progression opportunities within the business
• Employee Benefit Scheme
• Be part of a company committed to safety, sustainability, and supporting its people

Who Are We?

The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.

Equal Opportunities

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.