Customer Service Advisor

Comprising over 77 Distribution Centres across 8 countries, Alliance Automotive Logistics stands as the pivotal distribution arm of Alliance Automotive Group and has rooted its reputation on the principles of service excellence, its mission to cultivate and nurture enduring partnerships with its extensive clientele and suppliers, and aiming to provide sustained value and reliability in all its operations.

Specialising in providing an unparalleled range of logistical solutions and delivering over 250,000 parts to garages and repair centres throughout Europe, Alliance Automotive Logistics guarantees that garages and fast fit centres can repair and maintain their customers' vehicles as quickly and efficiently as possible.

We are looking for new Customer Service Advisors to join our team in Rotherham. This office based role requires reliable commuting to NAPA Way, Rotherham, S668PU.

Who are we looking for?

We want people who are dynamic and focused on the customer experience, with the ambition to progress and push their ideas forward to grow personally and professionally with the company.

The successful candidate will have experience in a customer service environment, whether over the phone, online or face to face, and will enjoy problem solving and finding solutions for our customers. No pre existing knowledge of cars or the automotive industry is needed, as full training is provided.

What will you be doing?

• Answer inbound phone calls and emails from customers
• Respond to voicemails and manage social media interactions
• Provide product advice for vehicle components (training given)
• Handle pre sale and post sale customer service enquiries
• Perform general office duties
• Liaise with suppliers, couriers and other departments in support of our customers

Shifts are Monday to Friday, 8am to 5pm, with a 1 hour break.

What's it like working with us?

We foster a supportive environment where 92% of our team feel that someone at work cares about their wellbeing, and 96% feel they have been able to learn something new and do what they do best. We recognise hard work and continually explore new ways to reward our team.

Benefits

• 28 days annual leave (5.6 weeks)
• Staff discount across our full range of products
• Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
• Free onsite parking available 7 days a week
• Secure bike storage for cyclists
• Company pension scheme

Job Types: Full time, Permanent Work Location: In person

FPS conducts its business without regard to sex, race, creed, colour, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic.