Customer Service Advisor

Overview

Managing client communications is the responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company's revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.

A Customer Service Advisor usually performs many of the following tasks:

Responsibilities

• Handling enquiries
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence

Skills

• Handling customer queries
• Providing excellent customer service
• Oral and written communication
• Being professional and flexible
• Managing stress
• Resolving problems
• Being driven and positive
• Managing multiple tasks
• Meeting targets
• Administration and organisation
• Being sales oriented

Requirements

• One Year Customer service experiance
• GCSEs
• NVQs
• HND/HNC
• High School Diplomas