Customer Service Advisor

Job Title: Customer Service Advisor
Location: Morley, Leeds (LS27)
Salary: £12.71 per hour
Hours: Monday to Friday, 37.5 hours per week (30-minute lunch break)
Job Type: Long-term Temporary (Potential for Permanent)
Start Date: ASAP (with flexibility for the right candidate)

About the Role:

We are currently recruiting for a Customer Service Advisor to join a busy, full-time, office-based team in Morley, Leeds. This role is working on behalf of a security services provider, handling inbound calls from members of the general public (B2C).

This is an excellent opportunity for someone who thrives in a fast-paced environment and is confident managing a variety of customer interactions, including more challenging conversations.

Key Responsibilities:

• Handling inbound customer calls in a professional and efficient manner
• Responding to customer queries and resolving issues
• Managing complaints and difficult conversations with confidence
• Returning customer calls as required
• Accurately taking and processing customer details, including bank information
• Delivering a high level of customer service at all times

About You:

• Previous experience in a customer service role is essential, such as:
  • Call Handling
  • Complaints Handling
  • Inbound Customer Service
  • Internal Sales
  • Receptionist roles
• Strong communication and listening skills
• Resilient and "thick-skinned" with the ability to handle challenging situations
• Professional, reliable, and customer-focused
• Comfortable working in a fully office-based environment

What's on Offer:

• Competitive hourly rate of £12.71
• Monday to Friday working - no weekends
• Onsite parking available
• Opportunity for a long-term role with potential to become permanent

Interested?

For more information or to apply, please contact:

Shannon Clough

We are looking for someone to start as soon as possible but are happy to wait for the right candidate.