Customer Service Advisor

Who is New England Seafood International?

New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 850 people across three sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 26,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.

Our vision is to "show people how to enjoy fish every day" and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.

Customer Service Advisor

Title: Customer Service Advisor

Reports to: Customer Service Supervisor

Location: Chessington, Surrey KT9 1TW

Shift pattern: 4 on 4 off Day shift

Hours: 08:30am - 05:30pm

At NESI our core purpose is enhancing lives through fish, and we believe people are the most important asset to any business, that is why we choice to put all our people first by investing in developing our leaders to ensure they can support their teams in growing individuals, to reach their true potential.

We offer training for the right candidate to help you to develop your skills and knowledge. You will join our established customer service team who will be able to support you in your development.

The role of a Customer Service Advisor is to ensure that their day-to-day tasks are completed accurately and efficiently and to enhance customer relations with a "happy to help & go the extra mile" attitude. Building, enduring and value adding relationships with customers is paramount to our success and this role will be central to fulfilling the customer experience.

You will need to have good computer skills as you will be working on computerised order processing and invoicing systems as well as a confident and polite telephone manner. The role will be central to the interaction between the customer and your commercial, operations and finance colleagues. Order taking and processing through to raising accurate and timely customer invoices will form critical components of the role, but the right individual will bring so much more to the team and the Joii culture as we continue evolve.

Role & Responsibilities

• Processing customer orders & communicating conformation by return
• Confirming orders dispatched by our production team daily
• Invoicing customers
• Ensuring customer queries and dealt with and responded to in a timely manner
• Working with and supporting other functions within the Joii Foodservice division of New England Seafood
• Reporting to a Customer Service Team Leader
• Working as a team with colleagues on the Customer Service Desk
• The Service Desk operates 6am till 8pm and lines are open to customers 8am to 8pm 7 days a week, and all advisors work shift patterns

What experiences, knowledge and capabilities do I need to demonstrate?

To be successful in this role you should be able to demonstrate recent experience in a similar role, preferably from a fast-paced manufacturing environment, coupled with strong technical and food safety knowledge.

Required

• Preferable if you have had previous experience in:
• Working with customers over the phone
• A good working knowledge of Microsoft packages with particular regard to Excel, Outlook and Word
• Some knowledge of the Microsoft Business Central system would be an advantage
• Ability to prioritise your workload
• Excellent communication skills both verbal and written
• 20 days holiday, including bank holidays (pro rata) increasing by 1 day per year up to 25 days
• Pension 5% employee contribution 3% employer contribution