Customer Service Advisor

Job Title: Customer Service Advisor
Location: Corby
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
Salary: £30,000 per annum, or £14.25 per hour

Job Summary
We're looking for a friendly, experienced Customer Service Advisor to join our team in Corby.
You'll be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email in a timely and professional manner.
• Resolve transport-related queries, including tracking shipments, updating delivery
• schedules, and addressing issues with logistics.
• Handle a variety of customer queries, from general product questions to complaints and feedback.
• Maintain accurate records of all customer interactions in our database.
• Collaborate with other departments to resolve complex issues and improve overall customer experience.
• Identify and escalate high-priority issues to management when necessary.

Essential Requirements

• Prior experience in a customer service role is highly desirable.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a calm, patient demeanour.
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computer systems and a good understanding of CRM software.
• A positive attitude and a genuine desire to help others.

Desirable Skills
Experience in the logistics or transport industry.
Familiarity with specific CRM platforms.

Apply today with an updated CV