Customer Service Advisor

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Reference: MAR

Expiry date: 16:30, Mon, 30th Mar 2026

Location: Cambridge

Benefits: A superb range of exclusive, colleague only benefits and discounts

This is an exciting opportunity to join our amazing team as aCustomer Service Advisor in the UK's leading Accident and Collision Repair specialists in our Cambridge branch. We are an increasingly busy site and therefore expanding the current team.

Salary £29,642 per annum, with bonus and company benefits.

As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. An important aspect of the role is to prepare job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment, paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policies.

Our Bodyshop in Cambridge is fast paced and exciting with lots of opportunity to make an incredible difference. The most important part of your job is to ensure complete customer satisfaction. It's your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first class service. You will be working with other colleagues in the Bodyshop as well as across other functional areas. If you can provide an excellent customer facing experience we want to speak to you.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there's much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren't limited to)

• start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague only vehicle leasing schemes
• pension & save as you earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long term security as us;
• You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.