Customer Service Advisor

About the role

In assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence.

Your responsibilities

• Act as first contact point for customer service;
• Process customer orders and re-orders according to quality standards and targets.
• Evaluate and identify opportunities to drive process improvements continuously.
• Complete relevant reporting and admin tasks.
• Coordinate customer complaints, returns management.
• Represent contact point for customers for any kind of questions related to delivery/order management.

Experience

Previous experience of working in a fast paced environment.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team