Customer Service Advisor

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Customer Service Advisor

Reference: MAR

Expiry date: 13:28, Wed, 8th Apr 2026

Location: Guildford

Benefits: superb

This is an exciting opportunity to join our amazing team as a Customer Service Advisor in the UK's leading Accident and Collision Repair specialists in our Guildford branch. We are a large, increasingly busy site and therefore expanding the current team.

Salary up to £32,000 per annum, depending on skills and experience, with bonus and company benefits.

• As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention.
• Prepare job cards and files as necessary, while maintaining an efficient and effective filing system for related paperwork.
• Provide vehicle progress reports when requested by the customer.
• Arrange and allocate courtesy cars for customers.
• On completion of the job, collect payment, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
• Liaise between the customer, the Bodyshop and any 3rd parties to ensure each customer has a first-class service.
• Collaborate with other colleagues in the Bodyshop as well as across other functional areas.
• If you can provide an excellent customer facing experience we want to speak to you.

• fantastic bonus schemes
• free life assurance
• well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• We're a key part of one of the UK's largest Automotive PLCs, Redde Northgate - few other businesses can offer you the volume, variety and long-term security as us;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
• We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?