Customer Service Advisor

Our client is looking for a Customer Service Advisor to work at a location in Petersfield.

Key Responsibilities for the position include:

• Communicating with customers via phone and email to process new orders and provide delivery information and lead times
• Updating customers on outstanding and backlogged orders
• Proactively managing product shortages by offering suitable alternatives
• Liaising with the customer support team for all branding and my-smi related requests, but remaining the single point of contact for the customer
• Liaising with internal departments, including distribution and procurement, to ensure accurate order fulfilment and SKU setup
• Managing your own portfolio of customer accounts and participating in internal service meetings
• Maintaining accurate CRM records and online catalogues, while collaborating with the sales team to track and hand over opportunities
• Handling customer complaints with professionalism and empathy
• Coordinating courier investigations and providing Proof of Delivery (POD) when needed
• Responding to phone calls and email enquiries in a timely and courteous manner
• Processing customer returns, urgent requests, card payments, and sample orders for existing customers
• Preparing customer quotations and resolving invoice queries
• Creating and managing sales orders in NetSuite
• Performing account administration tasks in NetSuite, including updating addresses, contacts, and notes

Key Skills & Experience required for the position include:

• A minimum of 1 year of customer service experience
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and meet deadlines.
• A personable, professional, and customer-first attitude