Customer Service Advisor

Role: Customer Service Advisor (Fufilment and Support Assistant )

Based: Lymington, Fully office based

Reports to: Client Services Team Lead

About Giftpro

Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands.

We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers.

What You'll Do

Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders
Pick, pack and ship customer orders with precision
Receive, unpack and organise stock deliveries; carry out monthly stocktakes
Provide first-class support to customers, resolving product queries quickly and professionally
Learn our software systems and use them to set up voucher websites for customers
Maintain strong attention to detail while working under pressure and to deadlines
Collaborate with colleagues to keep operations running smoothly and efficiently

What We're Looking For

Highly organised, methodical and able to multitask
Strong attention to detail and quality-driven approach
Physically fit (occasional moderate lifting required)
A positive, team-focused attitude with great communication skills
Comfortable working under pressure to tight deadlines
Good knowledge of websites and the internet (desirable, not essential)

Why Join Giftpro?

We value our people and reward their hard work with a competitive package, including:

25 days annual leave
Private medical insurance (Bupa), including mental health and optical cover
Life assurance - 4x your salary
Group income protection
Company pension with generous contributions
Flexible lifestyle benefits to suit your needs

Apply Now

If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you.

Job Types: Full-time, Permanent

Work Location: In person