Customer Service Advisor

Customer Service Advisor

Loughborough £21,000 - £25,000 Permanent, Office Based

Our client, a long-standing and reputable insurance provider, is looking for a motivated Customer Service Advisor to join their growing team in Loughborough. Whether you have experience in customer service, sales, or a similar role, this is a fantastic opportunity to kick-start or further develop your career in the insurance industry.

What you'll be doing:

• Speaking with new and existing customers to understand their needs and recommend suitable insurance products
• Building strong relationships and ensuring an exceptional customer experience
• Working towards individual and team KPIs and performance goals
• Providing clear, accurate information to support informed decision-making
• Supporting customer retention and identifying opportunities to upsell where appropriate

Who we're looking for:

• Previous experience in customer service or sales (especially in a target or KPI-driven environment)
• A confident and enthusiastic communicator with a customer-first mindset
• Motivated, reliable, and eager to learn
• Proactive problem solver who enjoys working in a team
• Someone keen to develop their skills and grow within the insurance industry

What's in it for you?

• Competitive salary of £21,000 - £25,000 (dependent on experience)
• Monday to Friday, 37.5 hours per week - no weekends
• Full training and ongoing support
• Clear progression opportunities within a growing business
• Friendly and supportive team environment that celebrates success