Customer Service Advisor - Wholesale & Supply Queries

We're now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12 month fixed term basis. This full time role (38 hours per week, Monday to Friday, 9:00 am-5:00 pm) includes participation in a standby rota.

What you'll be doing:

• Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
• Monitoring and processing market transactions and data updates with the Market Operator
• Tracking jobs and coordinating with internal teams to ensure SLA targets are met
• Investigating and resolving complex queries across systems and operational teams
• Maintaining accurate property, supply point and billing records, including updates and corrections
• Producing performance reports and supporting continuous improvement of SLAs and OLAs
• Building strong relationships with retailers and acting as a key point of contact
• Participating in the standby rota to support out of hours requirements
• Supporting wider Customer Hub activity where required

What we're looking for:

• Strong IT and systems skills, with confidence working across multiple platforms
• An analytical mindset with experience using data and spreadsheets to solve problems
• Excellent organisational skills and the ability to prioritise workload effectively
• Strong communication skills and a customer focused approach
• Ability to investigate issues and drive them through to resolution
• Experience in water, utilities or regulated environments is helpful but not essential

What's In It For You?

• A competitive salary
• 23 days holiday rising to 27 over 5 years service
• Opportunity to buy or sell annual leave for added flexibility
• Opportunity to invest in Pennon Group plc through employee share schemes
• Support with wellbeing, including a free, confidential Employee Assistance Programme
• Flexible benefits scheme
• Access to thousands of discounts and offers via Pennon Perks
• Competitive contributory pension scheme
• And much more