Customer Service Advisor - Payments (12 Months FTC)

Customer Service Advisor - Payments (12 Months FTC)

Weymouth DT3 5HJ, UK

Job Description

Posted Tuesday 14 April 2026 at 01:00

What's in it for you

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years' service)
• Spread the cost of your commute with interest free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing

• Inputting, checking & releasing of payments through the use of various systems
• Dealing with customer queries regarding payment issues; including payments that have been made but not cleared
• Ensuring accurate records are made of all payments for audit/reconciliation purposes
• Making recommendations for improvements to payment processes
• Taking all necessary steps to ensure the security of our accounts
• Ensuring that you and your team are GDPR compliant
• Creating VAT receipts for our customers when requested
• Managing the Chargeback process in a timely manner
• Checking the workflow on the rota and monitoring assignment work flow

Who you are

• Strong IT skills - confident in all Microsoft Office programmes (particularly Excel)
• Confident communicator with strong verbal and written communication skills
• Willingness to put customers first coupled with the ability to appropriately balance customer and business needs
• An eye for detail with the ability to analyse data, spot key themes and trends and make recommendations for improvement
• Excellent knowledge of the retail payment sector, especially eCommerce
• Payments processing experience preferably in CyberSource, PayPal, Chopin or other online payment systems
• Highly numerate