Customer Service Advisor - Night shift

Customer Service Advisor

£30,000

Mon - Fri, 40 hr week - 18:00 - 04:00

Appleton

Our client are continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their Night shift team. This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment. You will help ensure the smooth running of our transport operation for a major client and recognised brand.

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
• Responsible for compilation and distribution of relevant reports and KPI's.
• Manage all on day delivery activity to ensure successful completion.

Previous customer service experience along with excellent customer service skills.

• Previous experience of working within a small team environment.
• Must be IT literate and able to learn new systems.
• Excellent telephone manner.
• Excellent attention to detail
• Administration skills.

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.