Customer Service Advisor - Card Payments

We're looking for an experienced Customer Services Advisor to join our team, you'll be the first point of contact for our existing customers who take card payments / merchant services with us. You will deal with their enquiries and provide them with a First-Class experience, interacting with them to ensure every step is taken to provide them with a first-time round solution.

What we want you to do

We are looking for colleagues who wish to excel and are driven to succeed, all we ask is that you are a brilliant listener, have a passion for problem solving, and ability to empathise and understand customer needs.

This role will also include but not be limited to:

Managing and maintaining our Customer Experience inbox, ensuring that emails are responded back to in a timely manner, with professionalism shown throughout
Actively contributing to improving the Customer Experience team processes and procedures
Maintaining a close and supportive relationship with our sales teams

Skills

Strong communication skills, with the ability to adapt to different customer needs.
High attention to detail, taking ownership and pride in delivering accurate work.
Problem-solving mindset, focused on making things easy for customers.
Self-motivated learner, eager to grow and improve performance.
Friendly and professional, building positive relationships with customers and colleagues.

Our Story

Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services-including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies-an exciting testament to our culture, values, and commitment to excellence.

In return for your hard work, you'll get

At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive-both in and out of the office.

Pension contributions and life assurance coverage to support your future and protect what matters most.
25 days of annual leave, increasing to 28 days based on tenure.
Your birthday off every year - because you deserve to celebrate.
Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
Exclusive discounts at top high street and online retailers.
Cycle to work scheme and travel loans for people wanting a greener commute.
24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice.
A strong focus on wellbeing, with resources to help you feel your best every day.

The important extras

Hybrid working - enjoy the flexibility of working remotely for up to three days a week.
Engage in charity fundraising and volunteering activities as part of our giving back initiative.
Enjoy fantastic on-site amenities, including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events.
Full-time/Permanent contract of 37.5 hours per week.
No weekends and every bank holiday off.

What happens next

If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career.

We're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities

We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

The Lloyds Bank National Business Awards 2019

Greater Manchester Business Awards 2019

Lanarkshire Business Excellence Awards 2019

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