Customer Service Adviser

Based in Hendon, this permanent, full-time Customer Service Adviser position offers a salary between £30,000 and £32,000 per annum. Working as a Helpdesk Coordinator for a reputable property maintenance contractor, you will be integral to daily operations. Your role involves scheduling field engineers, managing job bookings, ordering parts, and providing clients with timely updates. While this is not an IT helpdesk function, it requires strong organisational skills and clear communication to keep tasks on schedule. You will support a close-knit team, ensuring seamless coordination between the office and engineers. Previous experience in a similar coordination or administrative capacity would be advantageous for this hands on position.

Helpdesk Coordinator About the Company

Join a fast growing, well established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly - reliable service, strong teamwork, and a commitment to supporting both clients and engineers. You'll be part of a close knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.

About the Role

This is a hands on coordination role at the heart of a busy engineering and maintenance environment. You'll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule. This is not an IT helpdesk role. It's ideal for someone who thrives on organisation, pace, and problem solving.

What You'll Be Doing

• Job Booking & Progression - Book, rebook, and progress reactive and planned maintenance jobs
• Job Updates - Add notes, completions, and details for drainage and plumbing works
• Invoicing Approval - Approve completed jobs for invoicing
• Engineer Scheduling & Coordination
  • Daily Scheduling - Plan engineers' workloads and manage diaries
  • Progress Monitoring - Adjust schedules as jobs change
  • Engineer Liaison - Coordinate access, parts, and site attendance
  • Invoicing & Client Liaison - Raise Invoices once work is completed
  • Chase Quotes and approvals
  • Client Communication with property managers and clients
• Parts Ordering & Tracking
  • Order Materials from approved suppliers
  • Track Deliveries and update the team
  • Prepare Engineers with correct parts before site visits
• Systems & Admin
  • Use BigChange or similar job management software
  • Maintain accurate records and reports
  • Support management with updates and admin tasks
• Out-of-Hours Support
  • One evening per week handling urgent maintenance bookings

What We're Looking For

• Property Maintenance Experience or repairs coordination background
• Helpdesk or Scheduling Experience (non IT)
• Comfortable in a fast paced maintenance environment
• Strong organisation and attention to detail
• Confident communicator with engineers, suppliers, and clients
• Proactive, reliable, and able to work independently

Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.

Why Join Us?

You'll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business. You'll work in a supportive operations team where your contribution genuinely matters every day.

Benefits

• Company pension
• Stable, full time permanent role
• Opportunities to grow with the business

Requirements

• A Level or equivalent
• 2 years' helpdesk experience
• 2 years' office experience
• Full UK Driving Licence