Customer Service Adviser

Customer Service Advisor
Location: Basildon
£12.71 per hour

A Customer Service Advisor, you will be supporting customers by phone and email, coordinating fleet vehicle pick ups and collections, and ensures every interaction reflects the companies high service standards.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries with professionalism and accuracy. You'll manage communication channels, organise logistics for fleet vehicle movements, and maintain detailed records to support smooth operational delivery.

Key Responsibilities

• Customer Communication - Respond to inbound calls and emails, providing clear, friendly, and accurate information.
• Fleet Coordination - Arrange pick ups, deliveries, and collections of fleet vehicles, ensuring timely scheduling with internal teams and external partners.
• Case Management - Log all customer interactions, update CRM systems, and track cases through to resolution.
• Issue Resolution - Investigate customer concerns, liaise with relevant departments, and ensure swift, effective solutions.
• Documentation Handling - Prepare and process required paperwork for vehicle movements and customer requests.
• Service Quality - Uphold the companies service standards, ensuring every customer receives a positive and consistent experience.

Skills & Experience

• Communication Skills - Confident, clear, and empathetic communication style.
• Organisational Ability - Able to manage multiple tasks, schedules, and priorities.
• Problem Solving - Comfortable resolving issues independently and collaboratively.
• IT Proficiency - Experience using CRM systems, email platforms, and scheduling tools.
• Customer Focus - Passion for delivering exceptional service and building trust.

What Success Looks Like

• Customers feel supported and informed.
• Fleet vehicle movements are organised accurately and on time.
• Communication is consistent, professional, and proactive.