Customer Service Adviser - JPS

Jewson Partnership Solutions (JPS) is a brand within Stark UK that specialises in providing solutions for our customers in the Public Sector, mainly Housing Associations, Local Authorities and maintenance contractors. A new agreement has been secured with one of our National Contractor partners, which will incorporate a dedicated store located on a new site in Evesham. The role involves providing and managing van stocks and a wide range of building reactive maintenance materials, including plumbing, electrical and ironmongery. We are looking to recruit a warehouse/sales assistant to work within a small team focused on stock management, product availability, monitoring van spares, arranging deliveries and delivering excellent service to our client and their tradesmen.

Competitive salary based in Evesham. Hours: Monday to Friday, 7.30am to 4.30pm. The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with ability to carry out physical tasks safely.

What You'll Be Doing

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
• Develop great relationships with colleagues and our client's tradesmen, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
• Use our in house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
• Keep the branch looking clean and tidy, to make a great first impression on our customers.
• Maintain stock levels and carry out regular stock counts.
• Work with colleagues to suggest opportunities for improvement.

What We're Looking For

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top notch results.

What's in it for you?

• Retirement Savings Plan (Pension) - with Legal & General.
• Life Assurance - From your first day of employment you are covered for a lump sum death in service benefit of 2 your basic salary; by joining the STARK Building Materials Retirement Savings Plan and contributing a minimum of 4% of your pensionable earnings, this benefit increases to 4 your pensionable earnings.
• WorkPerks - Access to hundreds of discounts via Reward Gateway.
• Aviva Digicare+ Workplace App - Access to a digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation.
• Voluntary company benefits such as salary sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, critical illness cover.
• Employee discount.
• Refer a friend scheme.
• Wellbeing centre via WorkPerks.
• New reward and recognition programme - launching soon!

Required Skills and Experience

• Previous industry experience preferred but not essential.
• Experience in a customer facing environment.
• Passion for working with people.
• A positive can do attitude.