Customer Service Administrator/Scheduler

Overview

We have a fantastic opportunity for a bright, personable and customer focused Administrator to join our client, a well established company based in High Wycombe.

We are looking for someone to be responsible for ensuring that customer orders are processed efficiently and accurately, from initial contact through to delivery and invoicing. This role involves lots of customer interaction, coordination with internal teams and various administration tasks.

The role is office based, Monday to Friday, £28k plus excellent benefits including 25 days holidays and private healthcare after probation.

Duties

• Contacting customers, discussing their requirements and delivery schedules
• Answering emails and calls from customers
• Processing orders onto Sage and making sure all details are correct
• Allocating stock and preparing tickets for the Production Supervisor
• Generating forecast schedules and project values
• Raising and sending quotes
• Arranging fulfilment of replacement orders

Skills / Experience

• Experience in a similar role (scheduling engineers/contractors etc)
• Excellent verbal and written communication skills
• Strong attention to detail with great organisational skills
• Able to problem solve and find solutions quickly/efficiently
• Strong customer service skills with a positive and proactive approach
• Able to work under pressure

Equality, Diversity & Inclusion

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.