Customer Service Administrator Apprentice

Customer Service Administrator Apprentice

Beal Homes is looking for a friendly, organised and enthusiastic individual to join its Customer Service team as a Customer Service Administrator Apprentice.

This is an excellent opportunity to gain valuable experience within an award-winning housebuilding company while developing the skills and knowledge needed for a successful career in customer service and business administration.

Key Responsibilities

• Acting as the first point of contact for customers via telephone, email and online enquiries
• Responding to customer queries in a professional, helpful and timely manner
• Logging and managing customer care cases using the company's internal systems
• Liaising with internal departments, contractors and site teams to help resolve customer issues efficiently
• Scheduling customer appointments and coordinating remedial or maintenance works where required
• Providing general administrative support to the Customer Service team
• Maintaining accurate records and ensuring customer information is kept up to date
• Supporting the team with additional administrative duties as required

Skills & Knowledge

• Excellent communication and interpersonal skills
• A professional, friendly and confident telephone manner
• Strong organisational and time-management skills
• The ability to work effectively as part of a team
• Good IT skills, including experience using Microsoft Office applications
• A positive attitude, willingness to learn and a commitment to delivering excellent customer service

Key Info

Employer: Beal Homes

Location: Hessle, HU13

Wage: £8.00 per hour

Job Type: Apprenticeship

Job Category: Business Administrator