Customer Service Administrator

Customer Supply Chain Administrator

£14.88 per hour

Part Time, 22.5 Hours per Week

Chirk

Temporary Position with Permanent Opportunities

Responsibilities of the Customer Supply Chain Administrator:

• Process customer orders and invoices through the company's in-house ordering system, ensuring accuracy of pricing, quantities, credit limits, and financial controls.
• Respond to customer enquiries via telephone and email, providing a professional and efficient service at all times.
• Liaise with manufacturing partners regarding orders, acknowledgements, and customer requirements.
• Investigate and resolve customer complaints, providing effective solutions and ensuring issues are followed through to completion.
• Maintain accurate customer and supplier records, documentation, and filing systems.
• Follow company communication procedures, policies, and service standards.
• Assist with office projects and additional customer-related duties as required.
• Actively support and demonstrate company values in daily activities.
• Ensure all activities comply with Quality & Food Safety requirements, protecting product safety, legality, authenticity, and quality.

The Candidate:

• Previous experience within administration, customer service, supply chain, or an office-based environment.
• Excellent communication skills with the ability to build positive relationships with customers and colleagues.
• Experience in order processing or supply chain administration would be advantageous.
• Strong organisational skills and attention to detail.
• Confident using computer systems and Microsoft Office applications.
• Ability to manage multiple tasks and prioritise workload effectively.
• Professional and customer-focused approach to resolving issues and enquiries.

Benefits:

• Temporary to permanent opportunity
• Weekly pay
• Ongoing training and support
• Friendly and supportive team environment