Customer Service Administrator

Job Title: Customer Service Administrator
Location: Ashford
Job Type: Permanent/Full time (Office based) Monday to Friday 09:00 - 17:00
Salary: £28,000 - £30,000 plus 4K per annum bonus
We are looking for a Customer Service Administrator to join our clients busy service team, focused on promoting and selling service contracts, one off service visits and engineer call outs . This role combines account management and proactive sales activity with essential administrative duties to ensure excellent customer service and steady revenue growth.

Key responsibilities

• Promote and sell service contracts, one off service visits and engineer call outs to existing and prospective customers.
• Proactively contact customers (phone, email and CRM outreach) to generate service opportunities and follow up on leads.
• Identify customer needs through effective questioning and account review, recommending appropriate service solutions.
• Prepare accurate quotes, proposals and order documentation; process orders and manage invoicing handovers.
• Maintain and update customer records and sales activity in the CRM; ensure data is up to date and complete.
• Coordinate scheduling and logistics with engineers and field teams to ensure timely service delivery.
• Manage customer enquiries, complaints and service escalations professionally to achieve high satisfaction levels.
• Produce regular reports on service sales performance, pipeline and account activity for the sales manager.

Skills and experience

• Proven experience in customer service and administration in a office environment.
• Comfortable making proactive outbound calls and following up on leads.
• Excellent communicator with strong interpersonal skills and the ability to build rapport with customers at all levels.
• Highly organised with strong attention to detail and ability to manage competing priorities.
• Competent with CRM systems and MS Office (Excel, Word, Outlook); quick to learn new systems.
• Target driven, resilient and customer focused with good problem-solving skills.

Please note due to the clients location, own transport is essential.