Customer Service Administrator

Hays are recruiting for a permanent Customer Service Administrator based in Oldham. You will be joining a well-established and highly regarded organisation operating within a fast-paced industry.

Your new role

As a Customer Service Administrator, you will play a key role in supporting day-to-day operations and ensuring an excellent customer experience. Acting as a central point of contact, you will handle a variety of administrative and customer service tasks in a busy office environment.

Your responsibilities will include:

• Managing incoming calls and emails from customers in a professional and timely manner
• Processing orders, bookings, and service requests accurately
• Updating internal systems with customer and job information
• Liaising with internal teams to coordinate service delivery
• Resolving customer queries and escalating issues where required
• Supporting the wider team with general administrative duties

What you'll need to succeed

To be successful in this role, you will be highly organised, customer-focused, and comfortable working in a fast-paced environment.

You will ideally have:

• Previous experience in a customer service administrative role
• Strong communication skills, both written and verbal
• Good attention to detail and organisational skills
• Confidence using Microsoft Office and internal systems
• The ability to manage multiple tasks and prioritise workload effectively
• A proactive and positive approach to work

What you'll get in return

• A competitive salary between £27,000 - £30,000
• Ongoing training and development opportunities
• A supportive and friendly team environment
• The chance to work for a stable and growing organisation