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Customer Service Administrator
Posted 3 days 5 hours ago by Jobtailor
Permanent
Not Specified
Customer Service Jobs
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Responsibilities 
- Processing calculations and life/pensions related data to in house systems in line with documented procedures.
- Complete administration tasks within service standards.
- Refer complex problems to senior staff.
- Receiving, investigating, and responding to all customer inquiries.
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality, and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.
- Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner.
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail.
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills.
- Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.
Jobtailor
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