Customer Service Administrator

Customer Service Administrator

Job Reference: 778941

Admin and Secretarial Liverpool, Merseyside £13.12 per hour Permanent

Job Tittle: Customer ServiceAdministrator
Location: Liverpool - Central
Hourly Rate: £13.12
Job Type: 6 months with a possibility of becoming permanent
Working hours/days: Monday to Friday 9am-5.30pm, 30 mins for lunch

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Administrator.

You will be responsible for responding to email queries made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Administrator:

• Responding to emails made by investors and professionals adhering to compliance and regulations.
• Occasionally receiving incoming phone calls from customers
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Administrator:

• Customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.
• Previous experience resolving complaints