Customer Service Administrator

Customer Service Administrator - Tewkesbury

Opportunity to join a growing company that's over 40 years old.

Annual Salary £24,784.50

Hours: Full time 09:00-17:30 - Monday to Friday

Automatic enrolment into Pension Scheme

Location: Tewkesbury

About the Role

We are looking for a team member who is passionate about delivering exceptional Customer experiences. You will be part of a Customer Service team who are the primary point of contacts for their customers, ensuring they feel supported and valued.

What You'll Be Doing

• Primary Contact: Handle inbound enquiries via phone and email with enthusiasm and professionalism
• Problem Resolution: Use your initiative to troubleshoot issues and provide effective solutions at the first point of contact
• Records Management: Maintain accurate records of all customer interactions within our Service Management system

What We're Looking For

• Communication Skills: Excellent verbal and written communication with high attention to detail
• Experience: Previous experience in customer service environment is beneficial but not always essential. Full training for the role and customer expectation will be provided.
• Tech Savvy: Competency in the Microsoft Office suite and the ability to learn new digital tools quickly, training will be given on our bespoke Service Management system.

Send your CV in application for this position.