Customer Service Administrator

Overview

Brightwork have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire. This is a full time role based on site at their busy office - Hours of work will be Monday to Friday business hours.

Responsibilities

• Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
• Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's.
• Keeping on top of busy workload, prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account queries/issues.

Qualifications

• Previous Customer Service experience and strong administrative skills including Excel.
• Excellent customer service skills and ability to juggle enquiries whilst using internal systems.
• Experience working with databases and running reports from these.
• Ability to work well under pressure and pick up new systems/processes quickly.
• Required to hold a current Level 1 Disclosure Scotland or be willing to apply for one.

Additional Information

If interested, please submit your CV to Brightwork today!