Customer Service Administrator

Customer Service Administrator
Milton Keynes - Fully Office Based
Ongoing Temporary
Full Time
£25,800 per annum

Are you passionate about delivering excellent customer service and looking for a role where you can make a difference? Our client is seeking a proactive Customer Service Administrator to join their team in this fully office-based role in Milton Keynes. You'll be the first point of contact for customers, supporting them with queries over the phone and email. You'll play a key part in ensuring a seamless service experience for every customer. This role is offered on an ongoing temporary basis.

Customer Service Administrator - What you'll be doing:

• Handling incoming calls and emails, ensuring all queries are responded to promptly.
• Logging customer enquiry details accurately into the system.
• Keeping customers fully updated.
• Supporting your colleagues and adapting to the team's workload when needed.
• Working in line with agreed processes, KPIs, and service standards.

Customer Service Administrator - What we're looking for:

• A confident communicator who enjoys speaking with customers.
• Previous experience in a customer service role (minimum 1 year, ideally telephone-based).
• Strong attention to detail with excellent accuracy.
• Proficient in Microsoft Excel and comfortable with IT systems.
• A positive team player with a flexible and proactive approach.

Customer Service Administrator - Why join?

• Work as part of a supportive and welcoming team.
• Gain valuable ongoing experience with no set end date.
• Be part of a role where your contribution directly impacts customer satisfaction.

If you're enthusiastic about customer service and keen to develop your skills in a busy, rewarding environment, we'd love to hear from you.