Customer Service Administrator

Customer Service Administrator working within HR

• Salary - £28,000
• 12 Months FTC - Maternity Cover
• Hours - 8.30 - 5pm or 9am - 5.30pm Monday to Friday
• Location - Cressex Head Office but home based 2 days per week

A quick look at the role.

At Biffa, we have an exciting opportunity for someone who has great Customer Service experience and is looking to expand their knowledge/skillset into the world of HR. As a HR Administrator within the Employee Services function, you will be providing excellent administrative support to all internal/external customers while maintaining a high level of customer service and ensuring compliance with company operating procedures.

It is a high-volume department with interactions covering topics such as company cars, family leave, system support; to name a few, and although the majority of interactions take place via email/systems, there is a requirement for telephone support too.

Your core responsibilities.

• First point of contact for internal staff at Biffa, providing timely query resolution; guidance and interpretation of Company policies.
• Support and education in company procedures and use of operating systems.
• Comply with agreed Standard Operating Processes (SOPs); Service Level Agreements and Key Performance Indicators across all Human Resources administration tasks to ensure optimum efficiency, accuracy and service levels
• Actively contribute to the continuous improvement of the SOPs to drive efficiency, accuracy and increased service levels to clients of Employee Services.
• End to end management and resolution of client enquiries within an agreed timescale and ensuring client satisfaction.
• Database administration including maintenance of accurate employee information.

What we require.

• Studying towards a CIPD qualification would be desirable.
• Over 2 years experience in a similar HR administration/administration position or Senior Customer Service position.
• Confident with all Microsoft applications including Excel, Word and Outlook.
• Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff, through to head's of and directors.