Customer Service Administrator

Customer Service Administrator

Temporary - Initial 2 months, then rolling 1-month extensions (potential to become longer term)

London (Office-based) Monday to Friday £16.82 Per Hour

Our client, Reebok is currently looking for a Customer Service Administrator to join the London office on a temporary basis, initially for 2 months with rolling 1-month extensions thereafter. For the right candidate, there is potential for the role to continue longer-term.

Essential Requirements - Please Only Apply If You Meet These Criteria

• Minimum 3 years' UK-based experience in a similar role
• Minimum 1-2 years of general office experience
• Excellent working knowledge of Microsoft Office, Excel in particular

Preferred Skills

• Minimum of 1-2 years of general office experience.
• Must be able to demonstrate acquired skills and measurable success in each of the following areas:
• Excellent working knowledge of Microsoft Office, in particular; Excel.
• STYLEman experience is desirable, but not essential.
• Experience on ERPs systems is desirable.
• Excellent communication and organisational skills.
• Passionate about customer service.
• An eye for detail.
• Excellent verbal and written communication skills.

Roles and Responsibilities

• Enter orders into the system where required.
• Manage and input customer data including pricing, part numbers and VAS.
• Check stock levels vs what's needed to fulfil orders.
• Action cancelations on the system.
• Action date changes on the system.
• Update order details with customer Pos.
• Analyse orderbooks and inform teams of any challenges preventing the orders from shipping.
• Action orderbook reconciliation to ensure everything is correct as per customer expectations.
• Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
• Update customer portals where needed.
• Run daily reports to assist the customer service team.
• Assist with pricing, credits, invoices and terms.
• File documents, order notes, and communication logs appropriately.
• Support the wider team with ad hoc administrative tasks during busy periods.
• All other duties and special projects as assigned

Due to the urgent nature of this hire, candidates who are available immediately or on short notice are strongly encouraged to apply.