Customer Service Administrator

Role - Customer Service AdministratorLocation: ManchesterEmployment Type: PermanentSalary - DOE

Hours - 7.30am-4pm

Reed are currently working with a long-established and respected manufacturer of high-quality commercial vehicle bodies. The business prides itself on exceptional service and efficient delivery of bespoke vehicle body solutions.

Role Overview:

The role involves managing customer enquiries, overseeing the full order lifecycle, scheduling production and delivery slots, and ensuring clients are continuously updated on the progress of their orders.

This position is ideal for someone who thrives in a fast-paced manufacturing environment, is confident communicating over phone and email, and enjoys keeping processes organised and running smoothly.

Key Responsibilities

Customer Service & Communication

• Deliver a high standard of service, ensuring all customer queries are resolved promptly and professionally.
• Build strong ongoing relationships with clients, understanding their needs and timelines.

Order & Production Administration

• Process new orders accurately into internal systems.
• Monitor orders from end-to-end, ensuring all information is correctly passed to production teams.
• Communicate proactively with customers regarding progress, delays, or changes to schedules.
• Produce and update customer documentation, including order confirmations and delivery notes.

Scheduling & Coordination

• Coordinate and schedule work orders into production in line with capacity and lead times.
• Liaise with internal departments including Production, Planning, and Logistics.
• Arrange and confirm delivery dates with customers, ensuring realistic and achievable commitments are made.

General Administration

• Maintain up-to-date and accurate records across internal systems.
• Update spreadsheets, trackers, and schedules as required.
• Support the wider sales and operations teams with administrative tasks.

Key Skills & Experience

• Experience in a customer service, sales administration, or order-processing role (B2B manufacturing or engineering preferred but not essential).
• Strong communication skills, both written and verbal.
• Excellent organisational skills with an ability to prioritise tasks effectively.
• Confidence working with scheduling, planning, or CRM systems.
• High level of attention to detail and accuracy.
• Comfortable working in a fast-moving environment, managing multiple tasks simultaneously.