Customer Service Administrator

Overview

Customer Service Administrator
£24,000 - £27,000 per annum
Ongar, Essex
Monday - Friday, 08:30am - 5:30pm

MUST drive and have access to a vehicle

A fantastic opportunity has arisen to join a well established, family run business in Ongar. Our award winning client is seeking a motivated Customer Service Administrator to join their fast paced team. This role suits someone who thrives in a reactive environment, enjoys multi tasking, and takes pride in delivering outstanding customer service.

Responsibilities

• First point of contact for customer and engineer enquiries
• Handle queries quickly and professionally
• Create and update jobs on the CRM system
• Schedule engineers and plan daily routes
• Keep job statuses accurate and up to date
• Deliver excellent service throughout the customer journey
• Build and maintain customer relationships
• Liaise with internal departments to support workflow

Requirements

• Previous customer service experience
• Experience scheduling engineers (advantageous, not essential)
• Confident using Microsoft Office (Word, Outlook, Excel)
• Strong written and verbal communication skills
• Proactive, organised, and professional approach

Benefits

• Clear opportunities for career progression
• Regular employee appreciation initiatives
• 28 days holiday (including bank holidays)
• Birthday day off
• Ongoing training and development
• Ability to earn additional holiday days

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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