Customer Service Administration Support

Location: Belper DE56 (Office-based)
Start Date: 5th May (Immediate interviews available)

• 30 hours per week over 5 days
• Shifts between:
  • Monday-Friday: 8am-6pm

Brook Street is working with a leading Belper-based boiler company to recruit a Customer Service Administrator to join their team.

In this role, you will support both office-based teams and field engineers, ensuring jobs are completed accurately and on time. You'll play a key part in keeping service operations running smoothly through a variety of administrative and customer support tasks.

• Provide administrative support across multiple communication channels, ensuring timely and accurate responses
• Handle enquiries from both business partners (B2B) and customers (B2C), delivering a high level of service
• Support field engineers by processing job requirements and maintaining accurate job records
• Coordinate spare parts and consumables to support smooth field operations
• Work closely with Customer Care, Planning, and Spares teams to improve processes and service delivery
• Use spreadsheets, digital tools, and Salesforce to manage customer communication and updates

• GCSE Maths and English (grade C/4 or above)
• Strong organisational and administrative skills
• Excellent communication skills, both written and verbal
• Experience using customer databases and scheduling systems
• Ability to work with postcode mapping and geographical data
• A proactive, team-oriented, and customer-focused approach
• Ability to manage multiple tasks and meet deadlines

If you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.