Customer Service Account Manager

Customer Service Account Manager Office-based Permanent

We're working with a friendly, growing business in Normanton, Wakefield, looking to recruit a Customer Service Account Manager to join their team. This role is ideal for someone with a sales, retail or customer-centric background who enjoys speaking to customers, converting enquiries into orders, and delivering an excellent experience from start to finish.
You'll manage your own portfolio of customer accounts, handling inbound enquiries and making proactive outbound calls to maximise sales opportunities. This is a fast-paced, office-based role suited to someone chatty, personable and commercially aware, who enjoys building relationships and working towards targets as part of a supportive team.What You'll Be Doing

• Managing and developing your own customer accounts
• Handling inbound calls, enquiries and quotations
• Making proactive outbound calls to grow existing accounts and win new business
• Identifying upsell and cross-sell opportunities
• Preparing accurate quotes and converting them into orders
• Supporting sales and marketing campaigns with follow-up calls
• Keeping CRM systems and customer records up to date
• Delivering a consistently high level of customer service

What We're Looking For

• A confident, outgoing personality with a strong telephone manner
• Experience in sales, retail, customer service or account management
• Commercial awareness and a natural ability to build rapport
• Strong communication skills, both written and verbal
• Organised, proactive and able to multitask effectively
• Motivated by targets and personal performance
• Comfortable working in a busy, team-focused office environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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