Customer Service

Join Our Growing Team-

Become a Customer Champion! We are a dynamic and expanding retailer of home and industrial storage solutions. We're looking for a Customer Service Executive with strong complaint-handling skills to join our friendly and supportive team.

Chelmsford / Writtle, Essex - 5 days a week, office-based

A valid driver's license is required due to our location.

Up to £27,000 per year + Bonus

Monday - Friday, 8:30 AM - 5:30 PM

What You'll Be Doing:

• Managing customer complaints effectively, ensuring quick and fair resolutions
• Handling challenging situations with patience and professionalism
• Providing exceptional customer service via phone, email, and live chat
• Advising customers on our range of storage solutions
• Processing telephone orders efficiently
• Addressing delivery issues and following up to ensure customer satisfaction
• Carrying out general administrative tasks
• Expanding your product knowledge to assist customers more effectively

What We're Looking For:

• Excellent verbal & written communication skills - you can de-escalate and resolve issues with ease
• At least 1 year of experience in customer service with a focus on complaint handling
• A calm, patient, and solution-focused approach to resolving customer concerns
• Strong problem-solving skills - you can think on your feet and provide solutions
• A positive, can-do attitude and ability to work both independently and within a team
• Organised, detail-oriented, and tech-savvy

Perks & Benefits:

• Bonus scheme for high performers
• Employee discounts on our products
• Free on-site parking
• 20 days holiday plus bank holidays
• Casual dress code
• Great location - ideally suited to candidates within a 10-15 mile radius
• Full training provided on products and systems

If you excel at handling complaints, turning unhappy customers into satisfied ones, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you!

Apply now and make a real impact in our growing team!