Customer Service

Customer Service

Location: Writtle, Essex

Position: Full Time (Two week rota varying start/finish times Monday 7:30am-5pm or 8am-5:30pm, Tuesday-Thursday 8am-5pm or 8:30am-5:30pm, Friday 8am-4:30pm)

Essentials: Excellent Verbal & Written Communication skills

Overview

We're a young and growing retailer of home and industrial storage solutions based close to Chelmsford, Essex. We are looking to recruit an experienced customer services executive to join our small and friendly team.

We are looking for someone with high standard of written and spoken English, You'll be outstanding on the phone and able to quickly get to grips with the complexities of our products and business.

Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team.

This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.

Job Responsibilities

• Ensure a high level of customer service by telephone, live chat and email.
• Advising customers on our range of storage solutions for home and business
• Processing orders over the phone
• Resolving delivery issues and tactfully dealing with occasional complaints
• Replying to enquires via email, live chat and over the phone
• General administrative tasks.
• Continually develop and increase product knowledge.

Personal Skills

• Able to work on own initiative and as part of a team
• Experience in complaint handling
• Confident
• Positive, can do attitude

The successful candidate will be ideally located locally, within a 10-15 mile radius of our office in Writtle.

We provide full training on products and systems.

Job Type: Full-time

Pay: Up to £27,000 per year

Additional Pay

• Bonus scheme

Benefits

• Casual dress
• Employee discount
• Free parking
• On-site parking

Schedule

• 8 hour shift
• Monday to Friday
• No weekends

Due to the location of our office a drivers license is essential.