Customer Service

Working Monday - Friday 09.00 - 17.00

• To support the ongoing maintenance and enhancement of the customer portal by managing data entry, updating documentation, refining communication scripts, and conducting outbound customer calls to ensure accurate information and a high standard of service delivery.

• Customer Portal Updates

  • Review and update content within the customer portal.
  • Ensure accuracy and consistency of customer-facing information.
  • Flag and correct any data discrepancies or outdated content.

• Document & Data Handling

  • Support with uploading, organising, and maintaining customer documents.
  • Perform accurate data entry and validation tasks.
  • Maintain confidentiality and data protection standards at all times.

• Customer Communication

  • Make outbound calls to customers to verify information, follow up on queries, or provide updates.
  • Log call outcomes and update customer records accordingly.
  • Handle customer interactions professionally.

  • Skills & Experience Required:

    • Strong attention to detail and accuracy in data entry.
    • Excellent verbal and written communication skills.
    • Comfortable making outbound calls and handling customer queries.