Customer Service / Sales Administrator

Temp to Perm Opportunity

Salary: £27,600 per annum

Location: Office-based role in Cannock

Ideal Candidate Location: Within 5-10 miles of Cannock

Working Hours: Monday to Thursday, 8:30am - 4:30pm, Friday, 8:30am - 4:00pm

Start Date: ASAP

Role Overview

We are looking for a Customer Service / Sales Administrator to join a busy internal team on a temp-to-perm basis.

This role will support the day-to-day running of the customer service and sales administration function, ensuring customer orders, enquiries, quotations and general administration are processed accurately and efficiently.

The successful candidate will work closely with internal sales, accounts, warehouse and external sales teams to provide a high level of service to customers.

Key Responsibilities

The role will include, but is not limited to:

• Processing customer orders received by phone, email and online
• Entering customer orders accurately onto the system
• Handling customer service enquiries and resolving day-to-day issues
• Responding to customer queries regarding pricing, stock availability, deliveries and order progress
• Preparing and processing customer quotations
• Supporting the accounts team with processing customer credits
• Assisting with returns, customer claims and related administration
• Supporting webshop administration, including customer account support and online order queries
• Liaising with warehouse and logistics teams regarding deliveries and stock availability
• Supporting the external sales team with customer information, order updates and general administration
• Maintaining accurate customer records and ensuring all information is kept up to date
• General office administration as required

Skills & Experience

The ideal candidate will have:

• Previous experience in customer service, sales administration, order processing or a similar office-based role
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Strong organisational skills with the ability to manage multiple tasks
• A positive, flexible and helpful attitude
• Good computer skills, including Microsoft Office and email
• Experience using an order processing, ERP or CRM system would be advantageous but is not essential

Personal Qualities

We are looking for someone who is:

• Reliable and well organised
• Customer-focused
• Accurate and methodical
• Willing to learn
• Able to work effectively as part of a team
• Calm under pressure
• Comfortable dealing with customers, colleagues and suppliers

About the Role

This is a varied office-based position that would suit someone with strong administration skills who enjoys working with customers and supporting a busy sales and customer service team.

Full training will be provided on internal systems, products and processes.