Customer Service / Internal Sales Executive

Customer Service / Internal Sales Executive

Are you customer centric, personable, a proactive self-starter with exceptional communication skills?

If so, we have an exciting opportunity providing first class customer service to existing and previous customers.

Salary: up to £28,000

Location: office based (OX11 7HP)

Hours of work: 36.6 hours (Mon - Fri)

Holiday: 30 days (inc. bank holidays)

About Us

We are a market-leading wholesale distributor of hoses and couplings, supplying a variety of high-quality products to the chemical, pharmaceutical, nuclear and food and beverage industries worldwide.

We are looking for a Customer Service / Internal Sales Executive to join our team. This person will play an essential role in relationship management, providing a first-class order processing experience, handling queries, resolving problems and maintaining timely communication throughout. The Customer Service / Internal Sales Executive will also reach out to inactive customers, building relationships to generate further sales.

Duties & Responsibilities

• Provide prompt and efficient telephone advice and support to customers
• Advise on shipments, delays and order updates
• Process sales orders, quotes and enquiries
• Set up new customer accounts
• Manage all relevant compliance paperwork
• Provide support to the Technical Sales team as needed

Experience & Skills

• Excellent written and verbal communication skills
• Able to maintain professionalism under pressure
• Effective at upselling and cross-selling
• Able to effectively handle objections and resolve customer complaints
• High-level of attention to detail
• Ability to multi-task and prioritise effectively
• Good team player
• IT literate
• Previous customer service or sales experience
• Order processing and administration experience
• Account management experience
• Experience of distribution, manufacturing or engineering industries would be an advantage

This is a fantastic opportunity for an enthusiastic individual wanting to progress their career whilst working for a forward thinking, dynamic and growing company.

Apply today to be considered for the role.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.