Customer Retention Team Lead - Inspire & Coach High-Impact Team

Culligan UK is seeking a proven leader to head a team of Customer Retention Executives, focusing on minimising churn and delivering high-quality customer outcomes. You will work with the Customer Retention Manager and the broader Customer Experience team to drive performance and continuous improvement.

You will coach, motivate, and develop staff, using data to assess performance and prioritise resources. The role requires a customer-centric mindset and a track record in retention or