Customer Resolution Team Lead - DMPs & Escalations

CCMA in the United Kingdom is seeking a Customer Resolution Team Leader to guide two specialist teams handling debt management reviews and complex, high-risk cases. You will oversee quality, governance and efficient customer journeys, ensuring fair outcomes in line with FCA regulations.

You will lead and develop Advisors and Support Officers, manage HR activities, recruitment, training, KPIs and workload planning, while embedding continuous improvement and escalation handling across the