Customer Research Analyst

£28,000 - £30,450 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We re looking for a Customer Research Analyst to join our Customer Insight Team in a newly created role.

As a Customer Research Analyst, you ll help us understand our supporters, donors and stakeholders even better. Working closely with teams across the organisation, you ll deliver research that brings our customers needs to life, supports informed decisions and drives meaningful engagement.

In this role, you ll design and deliver both quantitative and qualitative research, providing clear and actionable insights that help shape strategy. Alongside the Customer Research Manager, you ll help champion the use of insight in everything we do, identifying opportunities for market intelligence and consumer research along the way.

You ll take part in pre- and post-campaign evaluations, design and run customer surveys, interpret data and share findings that inspire action. You ll also collaborate with external research agencies, when needed, and help develop and promote our Insights Library so knowledge is shared and accessible to everyone.

What we want from you

We re looking for a Customer Research Analyst who s curious, analytical and eager to make a real impact through insight. You ll have a keen interest in both quantitative and qualitative research, from shaping research design and methodology to turning data into meaningful stories that drive action. You ll already have some experience working in a market or customer research environment.

You ll bring a strong desire to grow your market research skills and the confidence to communicate findings in a clear, engaging way, whether that s presenting to a room full of colleagues or sharing insights one to one.

You ll enjoy building positive, collaborative relationships across teams and have a proactive, results-driven approach that keeps our audiences needs front and centre. Above all, you ll be motivated by the idea of using data to drive change and make a real difference to men and their families affected by prostate cancer.

If that sounds like you, we d love to hear from you!

Why work with us?
Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our How to apply section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 16th November 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 1st December 2025.

Prostate Cancer UK is a registered charity in England and Wales () and in Scotland (SC039332). Registered company number .