Customer Representative - Rugeley

Job Summary

As a Customer Representative, you will make a real impact from day one. You'll be a key part of the branch team, supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier.

Where you'll be working

Branch: Rugeley, Staffordshire. This is a permanent, part time position (15 hours per week, Monday, Thursday and Friday). Salary is pro rata. Applicants must be within a 45 minute commute of the branch.

Employment Details

• Permanent, part time position (15 hours per week)
• Days: Monday, Thursday & Friday
• Location: Rugeley, Staffordshire
• Salary: pro rata, minimum £26,500 per annum from 1 July 2026
• Commute: within 45 minutes of the branch

Benefits

• 25 days holiday per year, increasing to 30 over time; up to 10 additional days can be purchased
• Wellhub access for health and wellness options
• Up to 2 days paid volunteering per year
• Ongoing training and development opportunities
• Annual performance related bonus
• Private medical insurance
• Competitive pension scheme
• Life assurance
• Additional benefits through salary sacrifice scheme

Responsibilities

• Welcome customers to the branch and understand their needs, offering trusted, friendly help
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that suit them, helping them manage money with confidence
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent service at peak times
• Follow processes, spot potential issues and, where necessary, raise concerns to protect customers and the bank
• Maintain the high quality face to face banking experience on the high street

Qualifications

• No banking experience required, but customer service experience or a passion to work in a customer focused environment is helpful
• Ability to show pride in helping customers feel confident, supported and listened to, even when busy or complex
• Patience, empathy and strong people skills to understand banking needs
• Comfortable working in a fast paced environment with shifting priorities
• Calm under pressure, adaptable and positive mindset about change
• Technologically confident and digitally savvy
• Enjoy working as part of a high performing team
• Clear, natural communication with people across all channels
• Ownership and integrity to protect customers and their money

Customer First Behaviours

• Feel what customers feel - step into customers' shoes and base decisions on their feedback
• Say it straight - speak openly and honestly, sharing diverse perspectives
• Push for better - challenge the status quo and focus on continuous improvement
• Get it done - prioritise high impact actions, be decisive and accountable

Job Info

• Job Identification 3756
• Apply By 06/18/2026, 10:55 PM