Customer Representative - Ilkeston

Customer Representative (Part time)

Nationwide is looking for a Customer Representative to work part time (17.5 hours per week, Monday to Saturday) at our Ilkeston branch in Derbyshire. The role is permanent and works across all channels - in branch, phone, and online - to support customers with transactions, product applications, and digital banking services.

Key Responsibilities

• Handle transactions on the till and support product application processes.
• Manage inbound calls and web enquiries, providing first class service.
• Educate customers on digital services and the benefits of Nationwide's product range.
• Provide customer support through phone, online chat, and in branch encounters.
• Maintain accurate customer records and follow procedures for banking and customer data.

Qualifications & Attributes

• Comfortable using digital tools and applications.
• Strong customer first behaviours: empathise, speak honestly, challenge status quo, prioritise impact, and take accountability.
• Flexible to work within the 45 minute commute of the Ilkeston branch.
• Demonstrated ability to adapt communication style to a diverse customer base.
• Positive, team oriented attitude and a willingness to learn.

Nationwide is an equal opportunity employer. We celebrate diversity and encourage a culture that values inclusion.

Benefits

• Private medical insurance.
• A competitive pension scheme.
• Annual performance related bonus.
• Training and development opportunities.
• Salary sacrifice scheme options.
• Life assurance.
• Wellhub - health and wellness resources.
• Up to 2 days of paid volunteering per year.

Job Information

• Job Identification: 3197
• Apply Before: 05/12/2026, 10:55 PM