Customer Representative - Gravesend

Customer Representative - Gravesend, Kent

Location: Gravesend, Kent, United Kingdom.

We are looking for a permanent, full time (35 hours per week, Monday to Saturday) Customer Representative for our branch in Gravesend. A 45 minute commute from the branch is required. The starting salary is £26,500 (minimum from 1 July 2026).

Key responsibilities

• Welcome customers into the branch and understand their needs, offering trusted and friendly help.
• Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them manage their money with confidence.
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Follow processes, spot potential issues and raise concerns when necessary to protect customers and the company.
• Support face to face banking being meaningful and accessible on the high street.

Required skills and qualities

• No prior banking experience required, but experience in a customer service environment or a passion for helping people is preferred.
• Strong communication, patience, empathy and people skills to understand customer needs.
• Ability to work in a fast paced environment, adapt quickly and remain calm under pressure.
• Comfortable using technology and digitally savvy.
• Team oriented mindset, building great customer experiences through collaboration.
• Ownership and integrity, acting with care to protect customers and their money.

Benefits

• 25 days holiday per year (increases to 30 over time), with option to buy up to 10 extra days.
• Wellhub access for health and wellness.
• Up to 2 days of paid volunteering per year.
• Ongoing training and development.
• Annual performance related bonus.
• Private medical insurance.
• Competitive pension scheme.
• Life assurance.
• Additional benefits via salary sacrifice scheme.

Job Information

• Job Identification: 3666
• Apply Before: 06/10/:55 PM
• Location Address: 167 Windmill Street, Gravesend, Kent, DA12 1AH, GB