Customer Relationship Manager, Pensions & Wealth Services

Moneyfarm, a leading digital wealth manager, seeks a hands-on Head of UK Customer Service to lead Willis Owen and Profile Pensions teams. You will own day-to-day service across phone, email and chat, set clear SLAs, coach staff, and drive excellent outcomes within regulatory rules.

A strong emphasis is placed on coaching, process, and customer-centric culture. You will collaborate in a management team, align with product and operations, and ensure high-quality client experiences while managing